If you cannot afford to top up your prepayment meter and need help now

There are rules that say your energy supplier must offer you help if you might lose access to gas or electricity because:

  • you can’t keep your prepayment meter topped up or,
  • you can’t afford to heat and power your home after you have paid debt on your meter.

The help your supplier must offer depends on the problems you are facing. Check the list below to find out how your supplier could help you.