How to avoid and report energy scams

There has been a huge increase in energy-related scams as fraudsters look to exploit the cost-of-living crisis. Luckily, there are some easy ways to protect yourself and the people around you.


What are energy scams?

Energy scams involve people pretending to be energy companies or regulators to try and get money or personal information.

Scammers will contact you pretending to be someone else, for example your energy supplier, official bodies such as Ofgem, the energy regulator or Energy Saving Trust.

They may try to contact you in different ways:

  • Calling you
  • Sending you a text message
  • Coming to your house
  • Via Social media
  • Sending you an email
  • Sending you a letter
  • A pop up on a website


How do I know if something is a scam?

Stay vigilant and take a moment to stop and think before parting with your money or information, this could keep you safe.

You should never be asked for your bank details or to give out personal details.

If you’re unsure if something is genuine, always take a moment and don’t let anyone push you into anything.

If you have any doubts, contact the organisation directly, don’t use the numbers or address in the message, always use the contact details from the official website of the company.


What shall I do if I think I am being scammed?

If you think you’re being scammed, ignore the message or hang up the call. Never share any personal details.

Don’t click any links or use any contact details they’ve given you.

If you feel as if you are being pushed into doing something, such as giving over your bank details on the phone, this could be a sign it is a scam.


How do I report a scam?

Anyone can be the target of a scam. It’s important to report all scams to help protect other people from falling for them.

If money has been taken from you, or you’ve given someone access to your bank, contact your bank straight away. They’ll be able to help you secure your account and offer advice on what to do next.

All scams need to be reported to:

Action Fraud, the National Fraud and Cyber Crime Reporting Centre, in England, Wales and Northern Ireland. You can contact them online or by calling 0300 123 2040.

If you live in Scotland, contact Police Scotland on 101.

Energy scams should also be reported to Ofgem by email or by calling 020 7901 7295.

If you think you’ve fallen for a scam, please don’t feel too embarrassed to report it. You could help protect other people. Visit Take Five – To Stop Fraud.

There’s also plenty of advice on the Citizen’s Advice website for getting your money back after being scammed. There’s a chance you could get back what you’ve lost.